Refund Policy

This Refund Policy applies to paid IPScanner subscriptions. Payments are processed by Polar, acting as our merchant of record. This policy forms part of our Terms of Service.

1. 7-Day Refund Window

You may request a refund within 7 calendar days of the charge you are disputing (the initial purchase or a renewal). Requests made after 7 days are not eligible.

2. Partial Refunds Only

Refunds are partial. We refund the pro-rated value of the unused portion of the current billing period, calculated from the date we receive your request to the end of that period. The portion already elapsed, and any usage already consumed, is non-refundable. We do not issue full refunds.

3. How Refunds Are Calculated

For example, on a monthly plan cancelled 9 days into the period, roughly two-thirds of the period remains, so approximately two-thirds of that month's fee may be refunded, less any overage or excess usage. The final amount is determined by IPScanner and processed by Polar.

4. Non-Refundable Items

The elapsed portion of a billing period, usage already consumed, custom or Enterprise engagements with signed agreements, and charges older than 7 days are not refundable.

5. How to Request a Refund

Email [email protected] from the address on your account, including your account email and the charge date. Approved refunds are returned to your original payment method within 5–10 business days, depending on your provider.

6. Cancellations

You can cancel anytime from your account billing portal. Cancelling stops future renewals; it does not by itself trigger a refund. To request a partial refund for the current period, follow the steps above within the 7-day window.

7. Chargebacks

Please contact us before initiating a chargeback. Fraudulent or unwarranted chargebacks may result in suspension of your account.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your charge governs that charge.